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seawasp(For those not quite aware of the acronym, it stands for "All Knowledge Is Contained In LiveJournal")
As those following my LJ know, a few weeks ago we had Issues getting Kathy's machine fixed; they claimed "water/liquid damage" and therefore wanted to charge $1200+ for repairing a DVD drive; what they showed me was most certainly NOT liquid intrusion from any source in MY house (it looked like a glue bead run down the joint, felt like one too)
The manager of the store was adamant that this was liquid damage, in no way attempted to even negotiate or even show anything but the most minimal level of retail politeness (i.e., keep voice down, don't let Annoying Customer get you to respond in an annoyed fashion), and showed no awareness or consideration of the fact that I've been probably one of the best customers of that store for years.
He handed me a card the second time I was there which lists his position as "Store Leader". What I want to know is how high up the chain that is, and what the levels above that are and how to contact them. Anyone know?
As those following my LJ know, a few weeks ago we had Issues getting Kathy's machine fixed; they claimed "water/liquid damage" and therefore wanted to charge $1200+ for repairing a DVD drive; what they showed me was most certainly NOT liquid intrusion from any source in MY house (it looked like a glue bead run down the joint, felt like one too)
The manager of the store was adamant that this was liquid damage, in no way attempted to even negotiate or even show anything but the most minimal level of retail politeness (i.e., keep voice down, don't let Annoying Customer get you to respond in an annoyed fashion), and showed no awareness or consideration of the fact that I've been probably one of the best customers of that store for years.
He handed me a card the second time I was there which lists his position as "Store Leader". What I want to know is how high up the chain that is, and what the levels above that are and how to contact them. Anyone know?
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no subject
Date: 2010-07-21 11:15 pm (UTC)I wish they'd taken pictures. I really want to see what this looks like.
no subject
Date: 2010-07-21 11:23 pm (UTC)Coming from a professional, I'll take your word for it and call them.
Well, if I am correct about this not being any liquid (and I believe I am), they would have been very ill-advised to take pictures. I simply didn't think of it.
I could just pop it open and get the pics myself, I suppose. It didn't appear to me that much disassembly had been done to get to that area.
no subject
Date: 2010-07-21 11:32 pm (UTC)It's not uncommon at all for pictures to be provided when something like this occurs during a repair, especially if you've sent your machine to a repair depot instead of a shop.
Do NOT attempt opening it up without reviewing teardown documentation someplace like ifixit first. In fact, I'd say don't do it at all. =) It's really easy to break stuff (especially the wiring harnesses).